Frequently Asked Questions


Has your furry friend never been on a holiday without you? Here are a few questions you may have.

The only things you need to bring are any medications and special feed that your pet might be on and your current vaccination booklet. We will provide all warm bedding and the highest quality feed in all other circumstances.

Should you feel the need to bring anything extra for you pet every effort will be made to return all your belongings, but cannot be guaranteed. Please help us by labelling everything clearly.

No Worries, we can contact your veterinarian and get the information needed however due to the extra time and phone bills incurred with this process, so there is a charge of $5.00 for this service.

If we are unable to contact your vet, we will need to put your pet into isolation this will incur isolation charges which are double the current rates.

When your dog is new to our boarding facilities they will be run alone until their nature is assessed we will choose appropriate playmates for your dog so that they may have the full enjoyment during their stay.

Yes. Although they have an adjoining outdoor run, all of our dogs are let out into a private exercise yard at least two times a day for approximately 2-2 1/2hrs both morning and afternoon.

You may drop off your pet anytime we are open. 8am – 10am and 4pm – 6pm Daily. You will be charged for a full day of boarding the day you drop off your pet, regardless of drop off time.

If you pick up during our afternoon hours (4pm – 6pm) you will be charged a half day charge as the kennel is occupied until the end of that day and cannot be re-booked.

Animals are unpredictable creatures, and your pet is no exception! An emergency number is necessary just in case a situation arises with your dog or cat
where we need to speak with you directly, or with someone who knows your dog well enough to speak for you.

Absolutely! One of our staff members would love to show you around our facility, and the space where your pet will be boarding or enjoying Doggy Daycare
during our opening hours by appointment and only available on your first visit with us due to the disruption to other pets.

Yes, if the booking is paid in advance. If your pet boards with us for 30 days or more, you will receive a 10% discount off your entire bill. If he/she stays for 60 days or more, you will receive a 20% discount.

It is a good idea to make a reservation year round. Holidays and local school vacations are very busy times for us, so it is best to book a reservation in advance to ensure a spot for your pet.

If you cancel or change your reservation / booking outside our holiday / peak season periods, just give us a call or email within 24hrs before your check in date & time and we can process your request.

Should you not cancel a reservation within 24 hrs you will be charged a “No Show” fee of $25.00

Any booking cancellations made over our holiday & peak season periods must be paid for in full due on day of drop off by Eftpos, Online banking (prior to day of drop off), cash or credit card. In the event of a ‘No Show’ an invoice will be sent for the whole booking cost to be paid by internet banking or your credit card details provided will be charged the full cost of booking including 4% surcharge. Should the account be defaulted this will then be handed to Baycorp & collection costs will be incurred. Therefore, please make sure your details are correct and you defiantly require the booking, like a hotel no refunds or credits are given during holiday & peak season periods.

Under special circumstances and by prior arrangement you may visit your pet but please be aware that anyone new into the Kennels and Cattery can cause an upset.

If you have a friend or family member pick up your pet, it’s best to make sure they know what items you left with your dog or cat. Also, it is easier if you pre-pay for your pet’s stay if you have someone else pick him or her up. We also need their name and number.

That’s no problem! Just bring us your dog/cat’s medication(s). All care and attention is provided in this matter and we have strict individual medication charts that are signed off as they are administered.

There is an additional charge of $1.00 per day for medication administration and this is dependent on how may times a day your pet requires medication and the types of administration needed.

If you are a seasoned boarding client these words are all too familiar. You may also recognise the more formal name as well, Bordetella.

Unless your dog NEVER leaves the house and is NEVER exposed to any other dogs, they can contract bordetella, aka “kennel cough” at ANYTIME. It is a respiratory infectious bronchitis primarily caused by the canine Para influenza virus and a bacterium called Bordetella Bronchiseptica. You can find “kennel cough” anywhere dogs gather, at the groomers, dog parks, obedience classes, kennels, and yes, just walking down the street. The dogs can contract this cough just like we humans can, by being in contact with an infected dog. It is an airborne disease.

The good news is that it it TREATABLE (whew!). There is a vaccine for it called, Bordetella or if your dog has it you can treat it with antibiotics (unlike a cold in humans). Treatment is usually a simple dose of antibiotics taken over several days. Your dog may be a little bit more tired and have a sad look on its face. Just give lots of TLC along with the medicine and your dog will be romping around in no time.

Wondering if your dog has “kennel cough?” The SYMPTOMS are very common: congestion,cough, gagging, and oh yeah that lovely nasal discharge.. ahhcooo (tissue please!).

We here at the Pet Lodge are doing all we can to prevent “kennel cough.” We require the Bordetella vaccine on every dog that comes in and work hard
to keep the airflow moving and being constantly replaced with outside air. Although the vaccine is effective, it is not a guarantee that your dog will never get “kennel cough.” We recommend that the vaccine be given once a year if you board regularly.

Please contact or call your vet if you have any further questions.

Luckily, Bordetella does not happen on a regular basis; so don’t worry, your dog will be happy and healthy during their stay here.